Shipping policy
Shipping & Duties
All orders are shipped from Koh Samui, Thailand. Orders are processed and dispatched within 1–2 business days (Monday to Friday). Orders placed on weekends or public holidays are dispatched on the next business day. Once your order ships, you'll receive a confirmation email with tracking.
Thailand
| Shipping | Order Value | Delivery |
|---|---|---|
| Free | All orders | 2–4 business days |
USA, Canada & Europe
| Shipping | Order Value | Service | Delivery | Import Duties |
|---|---|---|---|---|
| Free | Over $149 | DHL Express | 3–7 business days | Not included |
| $25 | Under $149 | DHL Express | 3–7 business days | Not included |
Asia, Australia & Middle East
| Shipping | Order Value | Service | Delivery | Import Duties |
|---|---|---|---|---|
| Free | Over $149 | DHL Express | 3–6 business days | Not included |
| $25 | Under $149 | DHL Express | 3–6 business days | Not included |
Rest of World
| Shipping | Order Value | Service | Delivery | Import Duties |
|---|---|---|---|---|
| Free | Over $149 | DHL Express | 4–10 business days | Not included |
| $25–45 | Under $149 | DHL Express | 4–10 business days | Not included |
Your exact shipping rate is shown at checkout.
Import Duties & Taxes
For international orders, import duties and taxes are not included in the price or shipping cost. As the importer, you are responsible for any customs duties, taxes, or fees charged by your country, which are collected by the courier or customs on arrival.
Customs fees vary by country and are outside our control. We are unable to calculate or estimate these in advance. Please check with your local customs office if you need more information before ordering.
Tracking
You'll receive an email with your tracking number as soon as your order is dispatched, so you can follow it all the way to your door.
Shipping Terms
- Please ensure your shipping address is correct at checkout. We cannot be held responsible for orders sent to an incorrect address provided by the customer.
- Once an order has been dispatched, we are unable to change or cancel it.
- If a parcel is refused or unclaimed and returned to us, any return shipping costs and unpaid duties will be deducted from the store credit issued.
Lost or Delayed Parcels
If your tracking shows a delay or your parcel hasn't arrived within the expected timeframe, please contact us at info@nordenfeld.com and we'll help you follow up with the courier. For parcels marked as delivered but not received, we recommend contacting DHL and your local authorities, as we cannot be held liable for parcels lost or stolen after confirmed delivery.
Questions
For any shipping questions, email us at info@nordenfeld.com.