FAQ
Can I update or cancel my order after placing it?
We process orders quickly, so contact us as soon as possible. If it hasn't shipped yet, we'll do our best to update or cancel it.
I'm a first-time customer and not sure of my size.
Each product page has a Size Guide with exact garment measurements in inches and centimeters, plus how to measure. Our pieces run true to size with a relaxed fit. If you're between sizes or unsure, message us and we'll help.
What currency are prices in?
All prices are shown in Thai Baht (฿) worldwide. Your bank converts to your local currency at checkout at the current exchange rate.
Do you offer free shipping?
Yes — all orders above ฿4,900 ship free, worldwide. Orders below that are charged at the rates shown on our Shipping Policy page.
When will my order ship and arrive?
Orders are dispatched within 1–2 business days. Domestic Thai delivery takes 2–4 business days; international orders ship via DHL Express, with timing based on your destination. Full rates and times are on our Shipping Policy page.
Are import taxes or customs included in my order?
For international orders, any import taxes or customs charges are set by your country and are the recipient's responsibility. Domestic Thai orders have no additional duties.
How will I know when my order ships, and how do I track it?
You'll receive a confirmation email when you order, and a second email with tracking once it ships. If you don't see either, check your spam folder or contact us.
What is your return policy?
Unworn items with tags can be returned within the window stated on our Refund Policy page. For hygiene reasons, swimwear must have the protective liner intact. Contact us and we'll guide you through it.
Do you have a retail store?
Yes — visit us on Koh Samui at Beach Road, Bophut, and Haven. You can also check live stock for any item at each store using the "Find in Store" button on the product page.