Refund policy
Return & Exchange Policy
We want you to love your Nordenfeld pieces. If something isn't right, this policy explains how returns and exchanges work.
Return Window
Returns are accepted within 14 days from the date you receive your order. To be eligible, you must contact us within this period to start your return.
Exchanges & Store Credit
As all orders are shipped from our studio on Koh Samui, we offer exchanges and store credit only. We do not process refunds to the original payment method, except where an item is defective or incorrect.
Store credit is issued for the value of the returned item and never expires.
Condition of Items
Items must be unused, unworn, and in their original condition with all tags attached. Items that have been worn, washed, altered, damaged, or soiled by the customer are not eligible for return. We reserve the right to refuse a return if the item does not meet these conditions.
Swimwear & Hygiene
For hygiene reasons, all swimwear must be tried on over your own underwear, and the hygiene liner must remain fully attached and untouched.
Swimwear returned with the hygiene liner removed, peeled back, re-stuck, or showing any signs of tampering cannot be accepted and will not be eligible for exchange or store credit. The same applies to items with makeup, deodorant, sun cream or fragrance marks.
Sale and Discounted Items
Sale or discounted items are final sale and cannot be returned or exchanged, unless the item is defective or you received an incorrect product.
Defective or Incorrect Items
If you receive an item that is defective, damaged on arrival, or incorrect, please contact us within 14 days of receiving your order with a photo of the issue. We will arrange a replacement or full refund, including any return shipping costs, at no charge to you.
Shipping Costs
Return shipping costs are the responsibility of the customer and are non-refundable, unless the return is due to our error (such as a defective or incorrect item). Original shipping fees, import duties and taxes are non-refundable.
We recommend using a tracked service. We cannot be held responsible for returns that do not reach us.
How to Start a Return
To request a return, please email us at info@nordenfeld.com with your order number and the reason for your return. We'll reply with the next steps and the return address. Please do not send items back before contacting us — returns sent without prior authorisation cannot be accepted.
Once your return has been received and inspected, we'll notify you and issue your store credit or arrange your exchange. Please allow 7–10 business days for processing after your parcel arrives.
Questions
If you have any questions about returns or exchanges, contact us at info@nordenfeld.com and we'll be happy to help.